Chick-fil-A crowned most satisfying fast-food chain in America once again

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American fast-food chain customers have spoken – and Chick-fil-A is still on top.

Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year, according to the newest American Consumer Satisfaction Index (ACSI) rankings released in June.

The Atlanta-based fast-food chain beat out its competitors, including KFC, which had the highest drop-off among 23 other major chains, plus an aggregate of smaller quick-service restaurants.

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Chick-fil-A had a score of 83 – the same as in 2024 but still the highest of all the chains.

The popular chicken joint is a regional favorite throughout much of the country, finishing first in the South (84) and West (82) and tied for first with Culver’s in the Midwest (82).

Cars lined up at a Chick-fil-A drive thru

Chick-fil-A took the top spot in the American Consumer Satisfaction Index among fast-food chains for the 11th year in a row. (iStock)

Chick-fil-A’s continued dominance comes as the restaurant industry struggles to appeal to consumers.

“Consumers frustrated by high prices shifted from big-name fast-food brands to smaller up-and-coming competitors, convenience stores or just stayed home,” the ACSI report stated.

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Not even Chick-fil-A was immune, according to the report.

Although Chick-fil-A reported 5.4% sales growth overall in 2024, the report claimed, “that was the slowest growth in at least 20 years as the average unit revenue declined slightly.”

A Chick-fil-A employee takes an order in the drive-thru line.

Chick-fil-A is the most popular fast-food chain in the South and West. It is tied with Culver’s for first in the Midwest. (iStock)

Chick-fil-A declined to comment on the ACSI rankings and report.

Panda Express and Popeyes saw the most growth of all quick-service restaurants with a 4% increase from last year’s rankings. Panda Express – tied with Starbucks for second overall – jumped from 77 in 2024 to 80 this year, while Popeyes went from 72 to 75.

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Papa Johns (79) is the top pizza place on the list, besting Pizza Hut (79), Domino’s (78) and Little Caesars (77).

KFC had the sharpest decline of all fast-food chains, from 81 last year to 77 this year.

Papa Johns was the top pizza place per the 2025 American Consumer Satisfaction Index. (Shelby Knowles/Bloomberg via Getty Images)

“Brands like Wingstop and Raising Cane’s are increasing in popularity, putting pressure not only on Chick-fil-A but also KFC, which saw U.S. sales down 5.2% in 2024,” the ACSI report said.

Last-place McDonald’s has dipped 1% since last year to an ACSI score of 70.

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Fox News Digital reached out to KFC and McDonald’s for comment.

Here’s how each chain fared and its 2025 ACSI score.

Chick-fil-A (83)