This is the moment a Yodel delivery driver was caught on camera chucking a customer’s packages over their 6ft gate.
Steph McIntosh, 33, was shocked to discover two large cardboard boxes – containing breakable figurines – had been thrown onto her driveway on September 9.
She was watching TV when her phone rang but she didn’t answer it – thinking it was a scam call.
Afterwards she noticed two large boxes on her drive – so realized she had missed a delivery.
But when she checked her CCTV she was shocked to find the driver had thrown them over the gate.
Business advisor Steph, from St Austell, Cornwall, said: “We buy things in bulk for our business and sell it on afterwards.
“One of the deliveries was some figurines and there were a couple of bits of that fell apart – which could’ve been way worse.”
Steph reviewed her doorbell footage and saw the driver press the bell on her gate – but claims she didn’t receive a notification.
She expected the delivery driver to leave the boxes outside her door or even by the gate, if she wasn’t able to answer the door.
Steph was then shocked to discover they instead threw her two boxes over her 6ft gate – leaving the boxes creased and split – and made a formal complaint to Yodel.
She claimed: “I like to collect snow globes and if they were chucked over the top like that, I would’ve been really upset.
“I did an online chat and I wanted reassurance that it would never happen again. They wouldn’t let me send an official complaint.
“I can imagine they’re inundated with complaints if this is the way their drivers operate.
“I’m also liaising with the company who I purchased the items from who are dealing with Yodel directly to get their money back so they can refund me.”
A Yodel spokesperson said: “The safe delivery of our parcels is our number one priority, and the overwhelming majority of our parcels are delivered correctly in the first instance.
“We are sorry that Ms McIntosh’s experience did not meet the high standards we strive for and we are taking appropriate measures to ensure that this does not happen again.”
